Terms of Service

1Services and Account

1.1 Services.

We provide a hosted software platform for moving and relocation businesses, including CRM, job management, communication tools, and related features as described on our website or order form (“SaaS Offering”). The specific features and usage limits available to you depend on your subscription plan.

1.2 Account registration.

To use the Services, you must create an account, provide accurate information, and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

1.3 Authorized users.

You may allow your employees, contractors, or other individuals you designate to use the Services under your account (“Authorized Users”), within the user limits of your subscription. You are responsible for all use of the Services by Authorized Users and for ensuring they comply with these Terms.

1.4 Modifications.

We may modify or improve the Services from time to time (for example, to add features, improve performance, or address security or legal requirements). If a change materially reduces core functionality of your paid plan, we will use reasonable efforts to notify you in advance.

1.5 Suspension.

We may suspend or limit access to the Services (in whole or in part) if:

• you fail to pay fees when due;
• you or any Authorized User violate these Terms or applicable law;
• your use poses a security, operational, or legal risk.

We will, when reasonable, provide notice and an opportunity to cure before suspension.

2License and Acceptable Use

2.1 Limited license.

Subject to these Terms and timely payment of all fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right during your subscription term to access and use the Services for your internal business purposes.

2.2 Prohibited uses.

You agree that you and your Authorized Users will not:

• reverse engineer, decompile, or attempt to access the underlying source code of the Services;
• copy, modify, or create derivative works of the Services;
• resell, rent, lease, or provide the Services to any third party (except to service your own customers via normal product use);
• use the Services to send spam or unlawful communications, or to store or transmit unlawful, harmful, or infringing content;
• use the Services in a way that interferes with or degrades our systems or other customers’ use;
• attempt to circumvent security or access controls.

2.3 Compliance.

You are solely responsible for compliance with laws and obtaining necessary consents from your customers for storing and using their data and sending communications.

3Customer Data and Privacy

3.1 Customer Data.

“Customer Data” means information, content, and data you or your Authorized Users submit to or store in the Services (including your customer records, jobs, notes, messages, files, and similar materials). You retain all rights to Customer Data.

3.2 License to use Customer Data.

You grant us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display Customer Data as necessary to:

• provide, maintain, secure, and support the Services;
• prevent or address service or technical problems;
• comply with law and valid legal requests;
• generate aggregated and de-identified data that does not identify you or your customers.

3.3 Data security.

We implement reasonable technical and organizational measures designed to protect Customer Data from unauthorized access, use, or disclosure. However, no system is completely secure, and you acknowledge that you share responsibility for protecting your account, devices, and login credentials.

3.4 Data responsibilities.

You are responsible for:

• the accuracy, quality, and legality of Customer Data;
• making and maintaining your own backups or exports of Customer Data (if desired) during the subscription term;
• any instructions you give us regarding Customer Data.

4Third-Party Services and Integrations

4.1 Third-party products.

The Services may integrate with or allow you to connect to third-party applications, services, or platforms (for example, telephony/SMS, email providers, payment processors, or analytics tools) (“Third-Party Services”). Your use of any Third-Party Services is subject to their own terms and privacy policies.

4.2 Responsibility.

We do not control Third-Party Services and are not responsible for their acts or omissions. Enabling a Third-Party Service authorizes us to share relevant Customer Data with that provider as needed for the integration. You are responsible for reviewing and accepting any third-party terms and ensuring that use of such services complies with law.

5Fees, Billing, and Taxes

5.1 Fees.

You agree to pay all fees for the plan and add-ons you select, as shown at signup, in your order form, or in your account billing page. Fees are typically charged on a recurring basis (for example, monthly or annually) in advance, and certain usage-based charges (such as messages or calls, if applicable) may be billed in arrears.

5.2 Payment terms.

You authorize Turing Industries LLC or our payment processor to charge your payment method for all applicable fees when due. If a payment fails or your account is overdue, we may suspend or limit access to the Services until payment is received.

5.3 Changes to pricing.

We may change fees or introduce new charges at the end of your then-current billing period or contract term. Any price changes will become effective on renewal, and we will provide prior notice when required.

5.4 Taxes.

All fees are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes arising from your purchase and use of the Services, excluding taxes on our income.

5.5 No refunds.

Unless otherwise required by law or explicitly stated in writing, fees are non-refundable and non-cancellable.

6Term and Termination

6.1 Term.

Your subscription begins on the start date indicated at signup or in your order and continues for the initial term selected (for example, month-to-month or annual). Unless otherwise stated, subscriptions automatically renew for successive terms of the same length unless cancelled.

6.2 Termination by you.

You may cancel your subscription at any time through your account settings or by contacting us as instructed on our website. Cancellation will take effect at the end of the current billing period; you remain responsible for all fees up to that date.

6.3 Termination or suspension by us.

We may terminate or suspend access to the Services immediately if:

• you materially breach these Terms and do not cure within a reasonable period after notice;
• you fail to pay fees when due;
• we reasonably believe your use poses a security, legal, or reputational risk.

6.4 Effect of termination.

Upon termination or expiration:

• your right to use the Services ends;
• we may delete or restrict access to Customer Data after a reasonable retention period, except as required by law.

You are encouraged to export any needed data before your subscription ends, if that feature is provided.

7Intellectual Property

7.1 Our IP.

Turing Industries LLC and its licensors own all rights, title, and interest in and to the Services, including all software, user interfaces, designs, templates, features, documentation, and related intellectual property. These Terms do not grant you any ownership in the Services.

7.2 Feedback.

If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use that feedback for any purpose without obligation to you.

8Warranties and Disclaimers

8.1 Service commitment.

We aim to provide reliable and professionally operated Services, but availability may be affected by maintenance, technical issues, or factors outside our control.

8.2 Disclaimer.

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be error-free, uninterrupted, or meet your specific requirements.

9Limitation of Liability

9.1 Exclusion of certain damages.

To the fullest extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, or business opportunities, even if advised of the possibility of such damages.

9.2 Cap on liability.

Except for your payment obligations and your indemnity obligations, each party’s aggregate liability arising out of or related to the Services or these Terms will not exceed the total fees you paid to Turing Industries LLC for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

10Indemnification

You agree to indemnify and hold harmless Turing Industries LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• your use of the Services in violation of these Terms or applicable law;
• Customer Data, including any allegation that Customer Data infringes or violates third-party rights;
• your communications or interactions with your own customers or leads using the Services.

11Confidentiality

If, in connection with the Services, either party discloses non-public business, technical, or financial information (“Confidential Information”), the receiving party will use at least reasonable care to protect it and will only use it for purposes related to these Terms. This section does not apply to information that is publicly available, already known without restriction, independently developed, or rightfully received from a third party.

12General

12.1 Governing law.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Subject to any applicable consumer-protection rules, any dispute will be brought exclusively in the state or federal courts located in Delaware, and both parties submit to their jurisdiction.

12.2 Entire agreement.

These Terms, together with any order forms or policies referenced in them, form the entire agreement between you and us regarding the Services and supersede all prior agreements or understandings.

12.3 Changes to Terms.

We may update these Terms from time to time. If changes are material, we will provide notice (for example, by email or in-app). Your continued use of the Services after the effective date of revised Terms constitutes acceptance.

12.4 Assignment.

You may not assign or transfer these Terms or your subscription without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or to an affiliate.

12.5 Contact.